PRIVACY POLICY

The Oakwood Hotel
Last updated: 24 March 2026

1. Introduction

The Oakwood (“we”, “our”, “us”) is committed to protecting your personal data and respecting your privacy.

This policy explains how we collect, use and safeguard your information when you:

Visit our website
Book a room
Make a dining reservation
Enquire about meetings, weddings or events
Contact us directly

We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and applicable data protection laws.

2. Information We Collect

We may collect:

Name
Email address
Telephone number
Postal address
Booking details
Payment information (processed securely via third-party providers)
Event enquiry details
IP address and browsing behaviour

We only collect information necessary to provide our services.

3. How We Use Your Information

We use your information to:

Manage room bookings
Confirm dining reservations
Process event enquiries
Communicate regarding your stay
Improve our services
Send marketing communications (only where consent has been given)

We do not sell or rent your data to third parties.

4. Legal Basis for Processing

We process personal data based on:

Contractual necessity (to fulfil bookings)
Legitimate interests (to operate and improve services)
Consent (for marketing communications)
Legal obligations (financial records, safety requirements)

5. Data Sharing

We may share information with:

Payment processors
Booking system providers
IT service providers
Legal or regulatory authorities where required

All third parties are required to handle data securely.

6. Data Retention

We retain personal data only as long as necessary for operational, legal or regulatory purposes.

7. Your Rights

Under UK GDPR, you have the right to:

Access your data
Request correction
Request deletion
Restrict processing
Withdraw consent
Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise your rights, please contact us at: info@oakwoodhotel.co.uk

8. Contact

The Oakwood Hotel

Tewkesbury Rd, Twigworth,

Gloucester GL2 9PG,

United Kingdom.

Email: info@oakwoodhotel.co.uk
Phone: +44 1452 905452

Cookie Preferences

To provide the best experiences, we use technologies like cookies to store and/or access device information. Consenting to these technologies will allow us to process data such as browsing behavior or unique IDs on this site. Not consenting or withdrawing consent, may adversely affect certain features and functions.

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The technical storage or access is strictly necessary for the legitimate purpose of enabling the use of a specific service explicitly requested by the subscriber or user, or for the sole purpose of carrying out the transmission of a communication over an electronic communications network.

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The technical storage or access is necessary for the legitimate purpose of storing preferences that are not requested by the subscriber or user.

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The technical storage or access that is used exclusively for statistical purposes. The technical storage or access that is used exclusively for anonymous statistical purposes. Without a subpoena, voluntary compliance on the part of your Internet Service Provider, or additional records from a third party, information stored or retrieved for this purpose alone cannot usually be used to identify you.

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The technical storage or access is required to create user profiles to send advertising, or to track the user on a website or across several websites for similar marketing purposes.

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