Oakwood Hotel
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Oak Wood Hotel

PRIVACY POLICY

The Oakwood Hotel
Last updated: 24 March 2026

1. Introduction

The Oakwood (“we”, “our”, “us”) is committed to protecting your personal data and respecting your privacy.

This policy explains how we collect, use and safeguard your information when you:

  • Visit our website
  • Book a room
  • Make a dining reservation
  • Enquire about meetings, weddings or events
  • Contact us directly

We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and applicable data protection laws.

2. Information We Collect

We may collect:

  • Name
  • Email address
  • Telephone number
  • Postal address
  • Booking details
  • Payment information (processed securely via third-party providers)
  • Event enquiry details
  • IP address and browsing behaviour

We only collect information necessary to provide our services.

3. How We Use Your Information

We use your information to:

  • Manage room bookings
  • Confirm dining reservations
  • Process event enquiries
  • Communicate regarding your stay
  • Improve our services
  • Send marketing communications (only where consent has been given)

We do not sell or rent your data to third parties.

4. Legal Basis for Processing

We process personal data based on:

  • Contractual necessity (to fulfil bookings)
  • Legitimate interests (to operate and improve services)
  • Consent (for marketing communications)
  • Legal obligations (financial records, safety requirements)

5. Data Sharing

We may share information with:

  • Payment processors
  • Booking system providers
  • IT service providers
  • Legal or regulatory authorities where required

All third parties are required to handle data securely.

6. Data Retention

We retain personal data only as long as necessary for operational, legal or regulatory purposes.

7. Your Rights

Under UK GDPR, you have the right to:

  • Access your data
  • Request correction
  • Request deletion
  • Restrict processing
  • Withdraw consent
  • Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise your rights, please contact us at: info@oakwoodhotel.co.uk

8. Contact

The Oakwood Hotel

Tewkesbury Rd, Twigworth,

Gloucester GL2 9PG,

United Kingdom.


Email: info@oakwoodhotel.co.uk
Phone: +44 1452 905452